Making Complaints Procedures
We always strive for a great customer service experience and take every complaint very seriously.
If you are not satisfied with any aspect of the website of Quick & Friendly Loans (the Company, we, us, or our), we would like you to tell us your concerns to enable us to address them.
How can I complain?
You can send in your complaint to us by emailing [email protected]
Alternatively, if you want to write to us please send your complaint to Quick & Friendly Loans Limited. 3rd Floor, 207 Regent Street, London. W1B 3HH.
What we will need from you
To help us investigate and resolve your complaint please provide us with the following details;
• Your full name, address, date of birth and telephone number
• The full details of your concern. Please provide as much details as possible
Please note that we cannot deal with complaints regarding the service provider or any lender or broker you may have contacted or applied with.
You will need to take up such complaint directly with them.
How long will it take?
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next working day.
If we cannot do this, we will send you an acknowledgement within 5 working days of receipt and let you know who is dealing with it.
We will keep you informed of the progress of the investigation by writing to you no later than four weeks after receiving your complaint, to let you know the outcome of our investigations.
To request a formal review of our complaints procedure, please contact the Complaints Manager on:
The Complaints Manager, Quick & Friendly Loans Limited, 3rd Floor, 207 Regent Street, London.