- Who are we?
- How do we collect information from you?
- What is our lawful basis for collecting this data and why do we need this?
- How is your information used?
- Do you record calls or emails?
- Who has access to your information?
- What type of third parties do you pass my data to?
- Do you sell data?
- How safe is my data?
- Can I change my mind about marketing?
- How can I update and access my information?
- What security do you have to protect my data?
- Do you buy data?
- What age must I be?
- How long do we store your data?
- What are my rights?
- Will you transfer my personal data to a country outside the European Economic Area?
At Quick & Friendly Loans Limited we’re committed to protecting and respecting your privacy.
We know that you care about how your information is used and shared and we appreciate your trust in us to do that carefully and sensibly.
Quick & Friendly Loans Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 2018) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
Who are we?
Quick & Friendly Loans Limited (registered number 07979542), whose registered office is at 61 Bridge Street, Kington, HR5 3DJ.
Registered under the Data Protection Act  with the Information Commissioner’s Office: Registration Number: ZA028304
Quick & Friendly Loans Limited is not authorised and regulated by the Financial Conduct Authority. We are not loan lenders and we are not finance brokers.
How do we collect information from you?
We collect Personal Data from you only when you contact us.
What is our lawful basis for collecting this data and why do we need this?
We are relying on the following basis to do so:
(a) Consent: you have given clear consent for us to process your personal data for a specific purpose.
(f) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
We have identified these on a lawful basis to assess whether we can continue to market to you with other specific products set out below.
How is your information used?
We use your information so that:
We can identify you when you contact us.
We can offer you other products.
We can ensure we do not pass your details to the same third-party twice in a short period.
We can improve your account administration.
We undertake marketing analysis and customer profiling.
We can continue to market to you with relevant offers.
To help us prevent and detect fraud or loss
Do you record calls or emails?
Who has access to your information?
All our staff;
Third parties including police or government agencies should they request it;
if any officials request it for legal proceedings;
What type of third parties do you pass my data to?
When you select the box to share your information with selected third parties you agree to receive communications (including mail, email, telephone, fax, text/SMS or multimedia messages) the categories of products offered by those third parties are listed here:
Lenders including but not limited to:
short term lenders;
peer to peer lenders;
car finance, logbook loan lenders;
debt management providers;
credit report information service providers; and
For a detailed list of these third parties you can write to us at [email protected]
Do you sell data?
How safe is my data?
We carry out comprehensive due-diligence on each party that we work with to ensure your personal data is secure and that the communication you receive is relevant to your needs. Communication from the third party may be by email, SMS or telephone.
Can I change my mind about marketing?
If you consented to receiving marketing communication from us, there will be an opt-out on every correspondence you received. You can also change your mind at any time by emailing us at [email protected] or by visiting any of our websites.
How can I update and access my information?
Please email us at – [email protected]
What security do you have to protect my data?
We have a very strict policy on protecting your Personal Data:
We make sure we do thorough checks on everyone we work with.
We use encrypted software.
We continually test our systems to see whether it can be penetrated by malicious software and outside third parties looking to steal data.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
Cookies cannot be used to identify you personally and are used to improve services for you, for example through:
letting you navigate between pages efficiently;
enabling a service to recognise your computer so you don’t have to give the same information during one task;
recognising that you have already given a username and password so you don’t need to enter it for every web page requested;
measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure that they are fast.
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
We use Google Analytics cookies to collect information about how visitors use our website and to help us ensure it is tailored to our customers’ needs and interests. These cookies only collect information in an anonymous form, including the number of website visitors and the pages visited. No personal information is collected or stored by Quick & Friendly Loans Limited. To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout
Do you buy data?
What age must I be?
18 or over
How long do we store your data?
We store your data for up to three years after the last interaction.
What are my rights?
You have the following rights for your data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
For further information in relation your rights visit www.ico.org.uk
Will you transfer my personal data to a country outside the European Economic Area?
Quick & Friendly Loans Limited
61 Bridge Street, Kington, HR5 3DJ
ICO No. ZA028304
See also our contact page.
If you are not satisfied with how we handle your complaint, you can also complain to the Information Commissioner’s Office by contacting their helpline on 0303 123 1113.